Currently, my school studies center on communication within organizations. This is especially intriguing to me in the context of large/small scale communication within the church (anything from to one-on-one conversations, to addressing large groups.)
One of the most common means of communication within the church is the speech/teaching. It consists largely of “Information Transfer:” I talk (download), you listen, (upload). Information transferred & accurately communicated. Done.
Stuff gets in the way, that keeps us from ‘getting’ it.
Stuff like INFORMATION OVERLOAD – at some point, there’s just too much information & the brain says “No más.” Which is unfortunate, especially if the speech goes on for another 15 minutes.
Stuff like NOISE – maybe its actual physical noise that distorts & distracts, like a baby crying or people talking; it might be internal noise caused by stopping “full listening” in order to think on something that was said; or it could be external noise that comes from the surrounding environment. Regardless, the end result is the person/individual stops processing.
Stuff like AMBIGUITY – words mean things, & often, the same word can have vastly different meanings depending on the person hearing it. For example, I could say, “We are wanting to bring more structure to our church.” You might hear, “Structure? You mean everyone gets put into a cookie cutter? No thanks.” What was intended by the word “structure” was a trying to create a more effective & efficient way to help connect people to/within the church body, to coordinate our efforts in mission & purpose, & to accurately & quickly get vital information to those that need to hear it.
I know what I’m saying, but I don’t know what you’re hearing. Anything that you hear that remotely resembles what I said, is a miracle – Jerry Cook