I’ve been waiting for 3 years, & now DirecTV has figured out a way to make their DVR technology compatible with the wiring in my house. In the interim, I had TiVo – & wasn’t incredibly overjoyed at having to subscribe to a dish service, & a separate service so I could record the shows I wanted to watch at my convenience.
So, today, a joyous occasion. After 4 false starts & missteps, the DVR is being installed as I type this. Which means that I needed to call & cancel the TiVo service. Which is a lot easier than it sounds. Should be simple, right? Call in (because you can’t cancel on line, don’t you know? For my protection. Right. I think that it just might be that they make you call in so they can hit you with the Full-Scale Guerrilla Blitzkrieg (FSGB,) which employs intimidation, cajoling, ridicule, name calling, & other fun Techniques of Manipulation to try & keep you as a customer.
I’d prefer not to recount the entire 20 minute interchange with Andrew, which I endured in order to obtain the elusive Confirmation of Cancellation code, hanging like the proverbial carrot at the end of a stick. And yes, it really was that bad. Bad enough that I’d like to call in to talk to a supervisor to discuss my experience. Bad enough that at one point I asked Andrew, (in my best Steven Seagal ‘I’m totally under control but I’m so incredibly fearsome you really don’t want to continue in this vein because of my knowledge of Kah-razy’ voice):
“Is it your job to attempt to antagonize me to the point that I just hang up the phone before getting the elusive Confirmation of Cancellation code, thereby maintaining my TiVo subscription? Do you realize that I had my mind made up to cancel this service when I called in this morning, & all of your Techniques of Manipulation, attempted twisting of my words, & unwillingness to Cut to the part where we CANCEL the service have only served to harden me to the idea of EVER using, let alone recommending the TiVO service to ANYONE?”
To which Andrew replied, “I just can’t see why you won’t keep this great service at the great price with the great deal I’m offering you.”
Oh goodness. Breathe. And I realize I’m upset. Frustrated. On-the-verge of snap-age. Over TiVo. But its not about the TiVo. Its more about the discomfort of conflict. The feelings of being manipulated & not having my “No!” heeded. Anger at the part of me that wants to give in, to make Mr. Andrew happy, pay more money for a service I no longer need. Just to make the conversation stop.
Asking God to examine my heart.
And in other news, I’ve been reading a book by Philip Yancey called
Disappointment with God. Only about 1/4 of the way into it & already I’m hooked. What has stood out to me the most so far is Yancey’s observation about the correlation (or lack thereof) between displays of God’s power (the ‘mighty hand & outstretched arm’) & the devotion, love, faithfulness, & obedience of His people, Israel.
You’d think that the result of God’s miraculous provision, protection, deliverance, & presence would have been the undying, unwavering love & devotion of the people that He provided for, protected, delivered, & dwelled with. Surprisingly, what actually happened was that Israel complained & grumbled. Chased idols. Mistrusted. Wished for a return to the good old days of slavery in Egypt. Rebelled against their God-appointed leader. And God.
Makes me think about Jesus in the Gospels, & how He would heal, & then tell those that had been healed not to say anything about it. For the longest time, I never really understood why He would do that. In my mind, it seemed that these signs, wonders, & miracles would serve to point to Christ as the Messiah, the Anointed One, the Promised Saviour… & that people would have had even more reason to believe in Him because there was evidence of His power & might backing up His words.
But when I read through the gospels, there were many, many miracles that Jesus did. Turned water into wine. Raised the dead. Fed 5000 people with 2 fish & 5 loaves of bread. Healed every kind of disease. Was transfigured & transformed, revealed in all His glory. Was crucified & buried, then was resurrected from the dead. Was taken into heaven in the full view of hundreds of people.
And the result? Lots of crowds, not many disciples. Lots of people, the multitudes, the religious leaders , & even a king, continually asked Him to perform more signs.
Maybe what we’re looking for, what we think we need from God, isn’t really what we actually need in order to be faithful. To love God. To obey. To persevere. And the signs we hope for (pray for? wish for?) wouldn’t really be the ‘thing’ to put us over the edge, the short-cut to being able to live it.
Sigh. Gonna ponder & meditate on it.
And for the 1st time in more than a month, my whole family is home, together, at the same time. Pizza Plus for all! Booyah.
Life is beautiful.
suggestion: talk out loud to Jesus, while you’re on the phone with Andrew. When he asks you a question…ask Jesus. He is patient. And Andrew will quickly wrap it up.
That’s a great story about your TiVo . . . So frustrating at the time, but you gotta live it to tell about I like to say . . . This guy had the corporate mantra down to a science . . . We should all be so tenacious LOL
Dennis suggestion is good . . . Or maybe you could have simply responded to every question/statement by Andrew with a scripture just like Jesus did to Satan in the wilderness . . . That would have been a hoot!
Pingback: Bread, signs, baseball, & family time… | scoey's conundrum